Gofraze Privacy Policy

1. Introduction to Gofraze. Ltd. (www.gofraze.com)

Gofraze Ltd. is an email marketing platform thoughtfully designed to assist small businesses in creating beautiful, effective marketing emails experience with minimal effort. In addition to email creation we offer customizable forms and over 30 templates, designed to assist your business and create a robust digital presence with minimal efforts and user friendly interface.

This privacy policy applies to each of the organization held by Gofraze. Ltd. and its subsidiaries.

If you want to understand specific processing activity related to your personal information, please contact us at “support section” or legal@gofraze.com.

2. Now this Privacy Policy

This Privacy Policy explains how [www.gofraze.com or Gofraze Ltd.] collects, stores, uses, and share personal data/information of users, visitors and subscribers to enhance their emailing experience with transparency, security and compliance with data protection law. If you have any questions about our Privacy Policy, please contact us at legal@gofraze.com

This privacy policy is our main general privacy policy that applies across our business, although we may publish additional privacy statements that apply to:

• Our operations in specific countries in order to help ensure our compliance with local data protection requirements.
• Specific services that we offer to our customers from time to time.

If an additional privacy statement is relevant to you because of the way in which you engage with us and there is a conflict between the information set out in this policy and the additional privacy statement, then the additional privacy statement will take precedence over the information set out in this policy.

This policy also explains that Email marketing is legally considered a form of personal data collection, as you can use emails to gather the following details about your users:

• Email addresses, names, locations, birthdates, and other data gathered at sign-up
• Other missing demographic information
• Track your users’ online activities through web beacons
• Determine what devices your users are using

BY ACCESSING AND/OR USING THE SERVICE, YOU SIGNIFY YOUR AGREEMENT TO ACCEPT THIS PRIVACY POLICY.

IF YOU DO NOT AGREE WITH ANY OR ALL OF THE FOLLOWING TERMS OF THE PRIVACY POLICY, PLEASE DO NOT ACCESS AND/OR USE THE SERVICES.

Disclaimer:

Providing information to us is your choice. You understand that any data, information, content or information that you post, submit or upload to the Service shall be stored on Company’s servers for the purposes of making the Marketing Services/tools available to you. We advise you to be selective about what information you post/share/use on our Site or social media platforms. Please do not post, submit or upload to the Service any data, information, content or information which would include any Personal Information and Sensitive Personal Data or Information that You do not wish to be made available to the Company or to the public at the large.

If you do not agree with any or all of the terms of this Privacy Policy, please do not provide any information to us. If at any time you wish to discontinue your access of the Service, You are free to do so. Further, if you require, you can choose to have the Personal Information provided by you deleted by writing to our “support section” or legal@gofraze.com.

We reserve the right, at our sole discretion, to change, modify or otherwise alter this Privacy Policy at any time without prior notice. Such changes and/or modifications shall become effective immediately upon being posted/published on the Services herein.

Please review the Privacy Policy from time-to-time. Your continued use of the Service following the posting of changes and/or modifications will constitute your acceptance of any revised Privacy Policy. The Company retains the right at any time to deny or suspend access to all or part of the Service to anyone who the Company believes has violated any condition of this Privacy Policy.

The terms “Personal Information” and “Sensitive Personal Data or Information” shall have the meaning ascribed to it under the California Consumer Privacy Act (CCPA).

3. Sensitive Personal Data or Information of Users

THE COMPANY WILL NEVER ASK YOU AND YOU MUST NEVER PROVIDE SENSITIVE PERSONAL DATA OR INFORMATION TO THE COMPANY OR TO ANY PERSON/ENTITY REPRESENTING THE COMPANY. ANY DISCLOSURE OF SENSITIVE PERSONAL DATA OR INFORMATION SHALL BE AT YOUR SOLE RISK AND WITHOUT ANY LIABILITY TO THE COMPANY (INCLUDING ITS DIRECTORS, KEY MANAGERIAL PERSONNEL, OFFICERS AND EMPLOYEES). YOU UNDERSTAND, ACKNOWELGE AND AGREE THAT THE COMPANY OR ANY OTHER PERSON ACTING ON BEHALF OF THE COMPANY SHALL NOT IN ANY MANNER BE RESPONSIBLE FOR THE AUTHENTICITY OF THE PERSONAL INFORMATION OR SENSITIVE PERSONAL DATA OR INFORMATION PROVIDED BY YOU TO THE COMPANY.

USER MUST NOT DISCLOSE:

• passwords;
• financial information such as bank account details, credit card details, debit card details, secure pin number, passwords, etc.;
• physical, physiological and mental health condition;
• sexual orientation;
• medical records and history;
• biometric information;
• national identification numbers;
• and such other sensitive personal data or information.

Users must note that any information that is freely available or accessible in public domain or furnished under any other law for the time being in force shall not be regarded as Personal Information or Sensitive Personal Data or Information for the purposes of this Privacy Policy and the Company shall not be obliged to take any measures to protect the same since the same is freely available in the public domain.

Please note that identity theft and the practice currently known as “phishing” are of great concern to the Company. We do not and will not, at any time, request your credit card information/debit card information/financial pin numbers and passwords.

4. Personal Information

• The primary purpose of collection of Personal Information and other information from the users/visitors, set out herein, is to allow you to access and use the Services and various features on or in relation to the Services provided by the Company.
• We may obtain information from our forms, sign ups and subscriptions such as Your First name and last name, date of birth, age, contact details (phone number and Email address), gender, designation/occupation and website domain (like, www.google .com) as provided by You either on visit to the Site or while using any services/templates/etc., which may be available to the Company and/or which may be available to the Company if You access our Services through any linked social media platforms; The company or ‘Site’ clearly provides consent boxes and headings as to what a subscriber/user/visitor are consenting to, also provides easy opting out or unsubscribe, which means the company or its clients will remove You from its mailing lists, newsletter, and other marketing messages or promotions.
• We may also obtain information about you, from any e-mails, letters, communication, etc. that you send to us.
• We may receive information that you submit to any Third-Party Service You access from links contained within the Service. You should check the privacy policy of such Third-Party Websites to find out how they will use your personal information and sensitive personal data or information. The Company shall not be responsible or liable for use or misuse of the same by Third-Party Websites.
• We may obtain information about Your IP address, operating system, browser type, browser version, browser configuration, name of internet service provider, and other types of computer and connection related information relevant to identifying your type of device, geographic location, usage history, etc.
• We may also obtain information about how the Services are used by you. Such information may include but shall not be limited to:
  1. Material that You publicly post or share on the Service;
  2. Login information (date and time of login, number of logins, etc.);
  3. Destinations/ pages visited within the Service;
  4. Advertisements viewed and measurement of advertisement effectiveness;
  5. Content viewed;
  6. Content shared on social media;
  7. User preferences (eg. program preferences, language, preferred social media, liked pages, searched items, etc.);
  8. Third-Party Websites visited while on the Service;
  9. Service requests; etc
  10. Device Id/IMEA No:
  11. All other individual usage patterns on the Service.
• We may also obtain information collected by cookies or similar technologies (as described below or as detailed in cookie policy), through contest and promotions held by the Company, newsletter subscriptions, enrollment for promotions, campaigns, special offers, surveys, feedback, analytics, research, information posted on ‘Site’ and social communities on the Service, etc. or otherwise shared on the Service.
• We may also obtain information collected as a result of you hosting, displaying, uploading, modifying, publishing, transmitting, updating and sharing User Materials in any of the Services.
• If you access the Service through a social media platform, we may collect your user ID or user name, any information you have permitted the social media service to share with us, and any information you have made public with the social media service. In such a case, you undertake to comply to the Terms of Use including the Privacy Policy of the Service and any additional terms and conditions stipulated by such social media platforms. In the event of any inconsistency, the Terms of Use including the Privacy Policy of the Services provided by the company shall prevail to the extent of conflict.
• We may combine your personal information with information collected from Tracking Technologies and aggregate it with information collected from other Users using the Service to attempt to provide you with the services and a better experience on the Service. You understand, agree and acknowledge that our collection, storage and processing of your personal information is for a lawful purpose connected with the functioning of the Service. You hereby consent to the collection, storage, use, disclosure, transfer, processing of the personal information for the purposes set out herein.

5. How We Use, Share and Protect Your Information/Personal Data

We collect data with consent and in regulations with the law prevailing and in force and store all the personal data and information with the Developers, Data Centers (Canada, Central) and Cloud services.

We do not transfer, share or sell your collected information/data to any third parties except we share your information with trusted third party such as Google Analytics, a web analytics service provided by Google (read Google privacy policy), which allows us to optimize the content and improve site functionality, improve user experience, identify trends and ensure security.

However, we may share and disclose your personal information in the circumstances set out below and you hereby consent to the same to be shared with:

• Our organization is made up of a number of different entities around the world. Where it is necessary or appropriate for the purposes for which we hold your information, we share your relevant information across our affiliated companies. All of our affiliates companies covered by this privacy notice manage your personal information in the manner and to the standards set out in this privacy policy, subject to any local jurisdictional compliance requirements.
• If you are a customer or you work for or are a representative or owner of a customer, then we might provide your relevant information to search companies so they can verify your identity
• We use the services of various external organizations to help us run our business efficiently, particularly in relation to our technology solutions. Some of these services (such as software hosting and data storage) involve the service provider holding and using any of your personal information that we collect. In each case where we share your information with one of our service providers, the service provider is required to keep it safe and secure. They are also not permitted to use your information for their own purposes.
• Where we use external companies to organize or host events for us, we may need to provide these service providers with your relevant information.
• Where we make available our services and technology solutions via resellers, we may need to provide these persons with your relevant information.
• If we sell our business, then your information will be transferred to the new owner to enable the continuation of the business.
• Any third-party service provider to whom disclosure is necessary to enable Us to provide You with the services which You wish to access on or through the Services;
• Any third-party service provider to whom disclosure is necessary to enable us to provide you with the gratification as a result of you participating in any contest, promotional or marketing activity organized by the Company;
• Any person/entity to whom disclosure is necessary in accordance with applicable laws;
• Any government or statutory authority or court of law or judicial forum to whom disclosure is necessary in accordance with applicable law;
• In circumstances we believe necessary or appropriate to respond to valid claims and legal process, to protect the property and rights of the Company, to protect the safety of the public or any person or User, or to prevent or stop any illegal, unethical or legally actionable activity;
• Any person/entity to whom disclosure is necessary to enable Us to enforce Our rights;
• To our joint ventures, business partners, agents or third parties for the purposes of the services or for any other marketing and promotional activity undertaken by or on behalf of the Company;
• Any entity that legally acquires the Company or its Service.

We use reasonable efforts to ensure that third parties who provide services in terms of this privacy policy, are under an obligation to maintain confidentiality with respect to the personal information and to use it for the purposes of the services only.

We understand the importance of data security and we want your browsing experience with us to be as safe as possible. We have implemented reasonable safeguards and precautions to protect your personal information. In circumstances where your personal information is collected, we use reasonable procedural and digital security measures that are designed to help protect against loss, unauthorized access, disclosure, alteration or destruction of information and data, such as password protection and secure socket layer. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe the security of your account/information has been compromised, you should immediately notify us in accordance with the Support section below and we will ensure to take all immediate steps to mitigate the risk of security breach to best of our capabilities, and shall keep the security measures updated in order to minimize the occurrence of such security breach in future.

PLEASE UNDERSTAND THAT, WHILE WE STRIVE TO PROTECT YOUR PERSONAL DATA AGAINST POTENTIAL RISKS AND EXPOSURES, THERE IS NO ABSOLUTE SECURITY IN THE ONLINE/ INTERNET SPHERE. THEREFORE, YOU MUST NOT DISCLOSE ANY INFORMATION ON THE SERVICE THAT IS SENSITIVE PERSONAL DATA OR INFORMATION. YOU UNDERSTAND THAT THE TRANSMISSION OF INFORMATION OVER THE INTERNET IS NOT COMPLETELY SECURE AND THERE ARE RISKS ASSOCIATED WITH IT. ALTHOUGH WE STRIVE TO PROTECT YOUR PERSONAL INFORMATION, WE CANNOT GUARANTEE THE SECURITY OF THE SAME WHILE IT IS BEING TRANSMITTED TO OUR SERVICE AND ANY TRANSMISSION IS AT YOUR OWN RISK.

6. Cookies, Web Beacons & Tracking Technologies

“Cookies” (which may be html files, flash files or other technology) are text files that help store user preferences and activity.

“Web beacons” (also known as image tags, gif or web bugs) are small codes used to collect advertising data, such as counting page views, promotion views or advertising responses.

"Tracking technologies" on a website refers to methods used to collect and store information about a user's activity on a website, like which pages they visit, how long they stay on each page, and where they came from,

THE TYPES OF COOKIES AND TRACKING TECHNOLOGIES WE USE ON OUR WEBSITE ARE:

• Essential Cookies- Sessions and Persistent Cookies
• Functional and Non Functional Cookies including first party and third party cookies.
• Statistics Cookie
• Web beacons and tracking technologies (to track which areas of our website are most popular with our users.)

1. The Service and/or third parties may use “Cookies”, “Web Beacons”, and other similar tracking technologies (collectively, “Tracking Technologies”) to collect information automatically as you browse the Service and the internet. For the purposes of this clause below terms have the meanings as set out below:
2. We use Tracking Technologies to help tailor our content, understand Service and internet usage, improve or customize the content, offerings or advertisements on this Service, personalize your experience on this Service (for example, to recognize you by name when you return to the Service), save your password in passwordprotected areas, save your online game or video player settings, allow Users to move between associated Services without logging into each Service, help us offer You programs or services that may be of interest to You, deliver relevant advertising, maintain and administer the Service, etc. These Tracking Technologies collect “click stream” data and other additional information regarding your visits to the Service, such as your visits to the Service’s webpages, use of our features, or preferences and may also collect your IP address or some other identifier unique to the device you use to access the Service (“Identifier”). Your Identifier is automatically assigned to the device you use to access the Service. By visiting the Service, whether as a registered user or otherwise, you acknowledge, understand and hereby agree that you are giving us your consent to track your activities and your use of the Service through these Tracking Technologies.
3. The Service may additionally use third parties (such as Google and other trusted partners, also known as Third Party Advertising and Analytics service provider) for advertising networks, data exchanges, traffic measurement service providers, marketing analytics service providers to, for example, serve advertisements on the Service, facilitate targeting of advertisements and/or measure and analyze advertising effectiveness and/or traffic on the Service (“Targeting Services”). These third parties Providers may enable us to display advertisements based on your visits to the Service and other Services you have visited. Targeting Services enable us to, among other things, help deliver advertisements or other content to you for services that you might be interested in, to conduct research regarding the usefulness of certain advertisements to you, etc.
4. That the Third Party, may themselves set and access their own Tracking Technologies on your device if you choose to have Tracking Technologies enabled in your browser (or, for flash cookies, if you have not removed them) and/or they may otherwise have access to information about you.
5. Where Cookie and IP address are transferred/shared cross border, we will protect your personal information by ensuring that those transfers are made in compliance with all relevant data protection laws prevailing in that country. We also have in place a global data protection policy which we follow worldwide and which is based on UK, European Union, Californian data protection principles and PIPEDA (known to be some of the toughest privacy principles in the world). If you would like further details of how your personal information is protected when transferred from one country to another then please email us at legal@gofraze.com. By using this Service you consent to the processing of your information by such Third Party. In the event of any inconsistency, the Terms of Use including the Privacy Policy of the Service shall prevail to the extent of conflict only.

FOR FURTHER KNOWLEDGE AND USE OF COOKIES, READ COOKIE POLICY OF OUR COMPANY.

7. Third-party Websites and Indemnification

• Our Service may contain links to other Services owned and operated by third parties which are not under the control of the Company (“THIRD-PARTY WEBSITES”).
• THE SERVICES MAY CONTAIN LINKS TO OTHER THIRD-PARTY WEBSITES WHICH ARE NOT UNDER THE CONTROL OF THE COMPANY. ANY SERVICE YOU VISIT BY A LINK FROM THE SERVICE IS SOLELY THE RESPONSIBILITY OF THE THIRD PARTY PROVIDING THE SERVICE. THE CONTENT OF, INCLUDING MATERIALS AND INFORMATION CONTAINED ON, ANY THIRD PARTY SERVICE TO WHICH YOU LINK FROM THE SERVICE IS SOLELY THE RESPONSIBILITY OF THE PROVIDER OF THAT THIRD PARTY SERVICE. ANY TRANSACTIONS THAT YOU ENTER INTO WITH A THIRD PARTY LISTED IN THIS SERVICE OR LINKED FROM THIS SERVICE ARE SOLELY BETWEEN YOU AND THAT THIRD PARTY. THE COMPANY IS NOT RESPONSIBLE FOR ANY SUCH THIRD-PARTY SERVICE, ANY PRODUCTS OR SERVICES SOLD OR PROVIDED BY SUCH THIRD PARTY SERVICES, NOR THE ORGANIZATIONS PUBLISHING THOSE THIRD PARTY SERVICES, AND HEREBY DISCLAIM ANY RESPONSIBILITY AND LIABILITY FOR THE SAME. THE INCLUSION OF ANY LINKS DOES NOT CONSTITUTE OR IMPLY AN ENDORSEMENT OR RECOMMENDATION BY US OF THE THIRD-PARTY, OF THE QUALITY OF ANY PRODUCT OR SERVICE, ADVICE, INFORMATION OR OTHER MATERIALS DISPLAYED, PURCHASED, OR OBTAINED BY YOU AS A RESULT OF AN ADVERTISEMENT OR ANY OTHER INFORMATION OR OFFER IN OR IN CONNECTION WITH THE THIRD PARTY SERVICE. THE COMPANY AND SERVICE SHALL NOT BE LIABLE, ACCOUNTABLE OR RESPONSIBLE FOR YOUR PERSONAL INFORMATION AND/OR SENSITIVE PERSONAL DATA OR INFORMATION BEING USED OR MISUSED BY SUCH THIRD PARTY SERVICE.
• YOUR ACCESS AND USAGE OF ANY THIRD-PARTY WEBSITES IS ENTIRELY AT YOUR OWN RISK. THE COMPANY SHALL NOT BE A PARTY TO ANY TRANSACTION BETWEEN YOU AND A THIRDPARTY SERVICE.
• Your use of a Third-Party Service is subject to the terms and conditions and privacy policy of that site in addition to these Terms of Use. In the event of any inconsistency between the governing terms and conditions, the Terms of Use including the Privacy Policy of the Service shall prevail to the extent of conflict.

8. Disclaimer of Warranties

Users/Visitors expressly understand and agree that:

• your use of the services is at your sole risk, the services are provided on an “as is” and “as available” basis and the company expressly disclaims all warranties, conditions and terms (collectively, "promises") of any kind, whether express or implied by statute, common law or custom, including, but not limited to, warranties as to products or services offered through the use of the Site, implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, and non-infringement;
• the company makes and gives no warranty that any material downloaded or otherwise obtained through the use of the Site is accessed at your own discretion and risk, and you will be solely responsible for any damage to your computer system or mobile device or loss of data that results from the download or use of any such material.

9. Consent

• Your use of this Site signifies your consent to us gathering and using personal information and data about you in accordance with this Privacy Policy. You have an option to withdraw your consent at any given time by contacting us at support section or @__________________.

10. Taxes and Fees

By using our services, you agree to pay all applicable fees for the email marketing services provided, as outlined in the pricing details for your selected plan. Please note that:

• Taxes: In accordance with applicable laws, the prices for our services may be subject to sales tax, value-added tax (VAT), or other government-imposed taxes, duties, or charges. These taxes will be added to your invoice where required, and it is your responsibility to pay such taxes in addition to the service fees.
• United States: For customers based in the United States, sales tax will be applied based on the state or local jurisdiction in which you reside or where your business is registered, as per applicable state law. Tax rates and requirements may vary by state, and it is your responsibility to ensure that the correct tax is paid.
• Canada: For customers located in Canada, the applicable Goods and Services Tax (GST), Provincial Sales Tax (PST), or Harmonized Sales Tax (HST) will be charged based on the province or territory where you are located. The rates for these taxes vary by province, and you are responsible for paying the correct tax amount, as determined by your location.
• India: For customers located in India, India has a nationwide Goods and Services Tax (GST) on digital services, currently set at 18%. By specifying this tax rate, the clause ensures Indian customers understand that GST will be added to their invoice, and they are responsible for paying it.
• Fee Changes: We reserve the right to adjust our pricing and applicable taxes and fees at any time. Any changes will be communicated to you in advance via email, and updated pricing will apply to your future billing cycles unless otherwise specified.
• By continuing to use our services, you acknowledge and agree to these taxes and fee responsibilities. For any questions regarding billing, tax rates, or fees, please contact our support team at legal@gofraze.com.

11. What are your rights?

• A right of access and information: you are entitled to be informed in a concise, transparent, comprehensible and easily accessible manner of how your personal data is processed. You are also entitled to get
  1. Confirmation that your personal data is or is not being processed, and where applicable,
  2. Access the said personal data and get a copy thereof.
• A right to rectification: you are entitled to have your personal data rectified. You also have the right to request that your incomplete personal data is completed.
• A right to erasure: in certain cases, you are entitled to have your personal data erased. However, this is not an absolute right and we may have legal or legitimate reasons to keep this data.
• A right to restriction of processing: in certain cases, you are entitled to have the processing of your personal data restricted.
• A right to data portability: you have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable form, and the right to transfer this data to another controller without our hindrance. This right only applies if the processing of your personal data is based on your consent or on the fulfilment of a contract and if this processing is done with the aid of automated means.
• A right to object to the processing: you have the right to object to the processing of your personal data when this processing is based on our legitimate interests. We may, however, invoke imperious and legitimate reasons for continuing to process your data. You also have the right to object to the processing of your personal data at any time for marketing purposes.

To exercise the aforementioned rights, please contact us through the channels indicated below with the following information: first name, last name, e-mail address or any other information needed to confirm your identity and enable us to process your request.

You also have the right to unsubscribe from our newsletters and other marketing messages at any time:

• Simply by clicking the “Unsubscribe” link at the bottom of each message;
• By filling in the contact form and stating in your message the nature of your request, as well as the e-mail address to be deleted.

Finally, you are entitled to lodge a complaint with the competent supervisory authorities in the event of a breach of current data protection laws and regulations, in particular the ‘CCPA’ and ‘PIPEDA’, but not under any other national or regional law concerning the protection of your data.

12. Notice to California Users and its Privacy Right

The Gofraze describes how we may collect, use and share California consumers’ information in compliance with California law, including the California Consumer Privacy Act of 2018 (CCPA) and the California Rights Privacy Act (CPRA). Therefore, the following California-specific additional information should be read in the context of the entire Privacy policy. Privacy policy of California Privacy Rights is as follows;

The CCPA and CPRA grants California consumers the following rights:

• to request that a business disclose the categories and specific pieces of personal information the business has collected about the consumer;
• to request deletion of any personal information a business has collected about the consumer;
• to request correction of any personal information a business has collected about the consumer;
• to request limitation of the use and disclosure of certain sensitive personal information;
• with respect to any business that sells any of your personal information to third parties [the Gofraze Ltd. does not], the right to opt out of such sales; and
• to request disclosure of the following:
  • The categories of personal information the business has collected about that consumer.
  • The categories of sources from which the personal information is collected by the business.
  • The business or commercial purpose for collecting or selling the personal information collected.
  • The categories of third parties with whom the business shares personal information.
  • The specific pieces of personal information the business has collected about the requesting consumer

California consumers also have the right not to be discriminated against due to exercise of any of the consumer’s rights including, but not limited to:

• Denying goods or services to the consumer
• Charging different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties
• Providing a different level or quality of goods or services to the consumer.
• Suggesting that the consumer will receive a different price or rate for goods or services or a different level or quality of goods or services

Under California’s “Shine the Light” law, California Civil Code Section 1798.83, California residents may also request businesses to provide information regarding any disclosures made within the prior calendar year to third parties who the business knows or reasonably should know may have used the consumer’s personal information for the third parties’ direct marketing purposes. Information that California residents are entitled to include the names and addresses of any such third party businesses with whom such information has been shared, if any.

Exercising Your Rights to Know or Delete: To exercise your rights to know or delete described above, please submit a request by contacting us at: legal@gofraze.com with the phrase “California Privacy Request” in the subject line. You must include sufficient detail for us to locate your information and contact you. Please include, at a minimum, your name, email and postal address. We will attempt to provide you with the requested information within thirty (30) days of receipt. We reserve our right not to respond to similar requests sent more than once in a calendar year.

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request to know or delete related to your personal information. You may only submit a verifiable consumer request to know twice within a 12-month period. The verifiable consumer request to know or delete must:

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

You do not need to create an account with us to submit a request to know or delete.

We will only use personal information provided in the request to verify the requestor's identity or authority to make the request.

13. Contact Information

1. Support
   If you require any information or clarification regarding the use of your Personal Information or this Privacy Policy or grievances with respect to use of your personal information, please email us at legal@gofraze.com
2. Complaint
   You can also write us, in case of any grievance or compliant regarding the use of your personal data.

Further, you have the right to complaint about the data processing activities carried out by the site (www.gofraze.com) before the competent data protection authorities, as applicable. If you have any queries, complaints regarding the collecting, processing, transfer of personal data/information or regarding this policy, please do contact us at legal@gofraze.com.