Privacy Policy

Effective Date: November 12, 2019

Last Updated: February 27th, 2024

1. Collection of Personal Information

When you establish an account and utilize our Services, we might request specific personally identifiable details to facilitate communication or identification. This may encompass:

  • Business contact information (e.g., email and physical addresses, first and last name, telephone number, company name, title).
  • Marketing preferences.
  • Account log-in details.
  • Customer support data (e.g., troubleshooting, help query communications).
  • Payment details (e.g., billing address).

Your personal information may be used to reach out to you with newsletters, marketing materials, and other relevant information. You have the option to opt out of any or all such communications by using the provided unsubscribe link or following instructions in our emails.

For certain Service features, like creating and sending email campaigns through your account, you need to upload a contact list with names and email addresses of individuals who have consented to the use of their personal information. This list can be created by importing contacts via a .csv file or directly from your email client. We act as processors of this information to provide Services in line with our Terms of Service.

Obtaining consent from your contacts and maintaining privacy and security practices for your contact list are your responsibilities.

It's essential to note that we do not sell your personal information or contact list, ensuring your privacy is safeguarded.

Data Usage Overview

In addition to personal information, we gather data on how the Services are accessed and utilized. This usage data encompasses details such as:

  • Your computer's Internet Protocol address (IP address), browser type, and version.
  • The specific pages of our Services visited, along with the time and date of each visit, and the duration spent on those pages.
  • Unique device identifiers and other diagnostic data.
  • Performance metrics related to email campaigns.

Tracking & Cookies Information

To monitor activity on our website and Services, we employ cookies and analogous tracking technologies. Cookies, small data files placed on your computer or internet-enabled device, facilitate the features and functionality of our Services. They record information during your interactions with our website and Services. Other tracking technologies, like web beacons and pixels, function similarly to cookies by placing small data files on your device to monitor website and Services activity. Examples of Cookies we use include:

  • Session cookies: Operative during your browser session, automatically deleted upon closure.
  • Persistent cookies: Retaining your preferences and settings until deletion or expiration.
  • Security cookies: Facilitating and supporting security features, aiding in malicious activity detection.
  • Third-party cookies: Utilized by external service providers, such as Google Analytics, to monitor and analyze Service usage.

While you can instruct your browser to reject cookies or indicate when one is being sent, refusal may limit access to certain portions of our Services. Notably, our partners may use cookies to furnish information about your interactions with their products, subject to the policies of the respective service provider.

2. Utilization of Information

Gofraze strategically employs your personal information for various purposes, including but not limited to:

  • Provision, maintenance, and enhancement of our Services.
  • Notification of any modifications to the Services.
  • Facilitation of your participation in interactive features.
  • Delivery of customer support.
  • Compilation of analytical and other data for ongoing improvement.
  • Monitoring the usage patterns of our Services.
  • Detection, prevention, and resolution of technical issues.
  • Delivery of pertinent news, special offers, and general information about goods, services, and events, aligning with your prior interactions, unless you opt out.
  • Compliance with legal requirements and enforcement of adherence to our Terms of Service.

3. Retention of Information

We retain your personal information only for the duration necessary for the outlined purposes in this privacy policy. Upon the cessation of the need to use your personal information and the absence of legal or regulatory obligations, we either remove it from our systems or render it anonymous to prevent identification.

4. Information Security

While we prioritize the security of your information, it's essential to acknowledge that no internet transmission or electronic storage method is 100% secure. We employ reasonable physical, technical, and administrative safeguards to mitigate risks, encompassing loss, misuse, unauthorized access, and destruction.

5. Disclosure of Information

Gofraze may share your personal information under specific circumstances, such as:

  • In reorganization, merger, acquisition, or asset sale, with prior notice and adherence to a consistent Privacy Policy.
  • In response to valid requests by public authorities or as required by law.
  • If there's a good faith belief in the necessity of such action to protect the safety of Gofraze subscribers, the public, or the rights and property of co.name, Inc.

6. Transfer of Information

Your information may be transferred and maintained on computers located outside your jurisdiction. In such cases, data protection laws in these locations may differ from those in your jurisdiction. If you are outside the United States and provide personal information, your consent implies the transfer of information to the United States for processing.

Ensures that your personal information isn't transferred to an organization or country lacking adequate controls, including data and personal information security.

7. Service Providers

We may enlist third-party Service Providers to facilitate our Services. These entities have access to your personal information solely for task performance and are obligated not to disclose or use it for other purposes.

8. Payments

For paid products and services, we use third-party payment processors adhering to PCI-DSS standards to ensure secure handling of payment information. We do not store or collect payment card details.

Do we follow PCI standards??

9. Analytics

For monitoring and analyzing our Service usage, we may employ third-party Service Providers like Google Analytics. You can opt-out of Google Analytics tracking through browser add-ons.

10. “Do Not Track" Policy

Our website and Services do not engage in collecting personal information about your online activities across third-party websites or services. Therefore, "do not track" signals transmitted from web browsers do not apply to our website or Services. We do not support Do Not Track ("DNT").

Residents of the European Economic Area, Switzerland, or the United Kingdom are governed by the General Data Protection Regulation (GDPR), with rights outlined in this policy. For GDPR-related inquiries or requests, contact support@gofraze.com

Our Services may feature links to external sites, and we advise reviewing the privacy policies of each visited site, as we have no control over their content or practices.

12. Children's Privacy

Our Service is not intended for individuals under the age of 18, and we do not knowingly collect information from such individuals. Parents or guardians noticing a child's provision of personal information should contact us support@gofraze.com for resolution.

13. Changes to This Privacy Policy

We may periodically update our privacy policy, with notification via email and/or prominent notices on our website or Services. Regularly reviewing this policy ensures awareness of changes, effective when posted on this page.

14. Contact Us

For inquiries regarding this privacy policy, kindly reach out to us via email at support@gofraze.com